The return period is 14 days from receipt of the order.
In no case should the customer return the merchandise to Cuacuá Collection without having previously contacted us to receive the return instructions. Cuacuá Collection will not be responsible for the merchandise if the customer returns it without having received the precise instructions for it.
To return any item from our online store contact us at firstname.lastname@example.org
After receiving the merchandise in our warehouse and checking its status, you will get the refund of the amount of your order, discounting the transport costs if applicable, by the same means of payment used in the purchase of the product.
Here’s how to proceed in each case:
Product damaged during shipping
Upon receiving the product you should check it well. If you verify that it has been damaged during the shipment you should contact us immediately through our contact channels where we will indicate the way to proceed.
In the event that we were wrong in the shipment of the product, you have 14 calendar days from the date of receipt of the order to return it. Please contact our customer service at the email address email@example.com.
For the return for defective product, first it will be necessary to verify the defect of the same by sending photos in which it is verified that it is really damaged or damaged.
Product does not meet your expectations
If you receive the product and do not respond to what you were looking for, do not worry you can return it within 14 calendar days of receiving the product. To do this, you should only contact the Cuacuá Collection by any of the available means. It is necessary that the product is in perfect condition.
What are the return costs?
If a product is returned to us due to an error by the Cuacuá Collection, that is, a damaged, damaged, defective product or shipping error, we will always bear all the costs of the return.
If you want to return a product because it does not meet your expectations, the return costs will be those stipulated at that time by the courier company with which the Cuaucá Collection operates. These expenses will be deducted from the total amount to be returned.
In no case should the customer return the merchandise to Cuacuá Collection by their own means. Cuacuá Collection will not be responsible for the merchandise if the customer returns it by its own means.
Last review on 09/25/2019